Discord Onboarding

Discord is our primary communication platform. This guide will help you get set up and find your way around.

Joining the Server

You’ll receive a Discord invite link during your first day. If you don’t have a Discord account yet, create one at discord.com.

Verify Your Email

After joining, you’ll receive a DM from Cadence Admin Bot with a verification link. Click the link and sign in with your @c15.io Google account to get the Staff role.

If you don’t receive the DM (some users have DMs disabled), ask someone to send you the verification link directly.

Tips for New Hires

Be visible. In a remote company, presence matters. Participate in discussions, react to messages, and share your work.

Ask in public. Post questions in channels rather than DMs when possible. Others may have the same question, and answers become searchable.

Use threads. Keep conversations organized by replying in threads, especially in busy channels.

Set your status. Update your Discord status when you’re away, in focus mode, or unavailable.

Check announcements. Important company news goes to #everyone. Keep an eye on it.

Key Channels

Co-working channel

#cowork-here channel is for you if you’d like to have more a more synchronous remote experiende or want body-doubling. Hop in and bring your playlist.

All Staff Category

These include:

Channel	Purpose
#daily-ping	Daily standups - share what you’re working on
#everyone	Company-wide announcements
#ask-anything	no question is too small

Team Categories

All staff have access to all channels except for the HR and Strategy Team private channels. You’ll find that you’ll spend most of your time in your team’s dedicated category.

Voice Channels

Creating a Voice Channel

We use Voicemaster for on-demand voice channels:

1. Join the Create Channel voice channel
2. A private channel is automatically created for you
3. You’re the owner with full control
4. The channel deletes when everyone leaves

Owner Controls

Use /voice commands or the interface buttons to:

• Lock/unlock the channel
• Set a user limit
• Rename the channel
• Allow/block specific users

Recording Meetings

We use Discmeet for AI transcription:

1. Start or join a voice call
2. Type /record to invite the bot
3. Discmeet joins and transcribes in real-time
4. Get a searchable transcript after the call

Use this for important meetings where you want notes without manual note-taking.

Helpful Bot Commands

Command	Bot	What it does
/help	Cadence Admin Bot	Show all admin bot commands
/remind @me 2h Check PR	Cadence Admin Bot	Set a reminder for yourself
/link <github-username>	pingbot	Link your GitHub account for PR notifications
/unlink	pingbot	Remove your GitHub link
/whoami	pingbot	Check your current GitHub link
/voice	Voicemaster	Voice channel controls
/record	Discmeet	Start AI transcription

A more complete guide is available in the Discord Custome Commands 101 Guide

Data & Security Guidelines

Do not share customer data in Discord. This includes:

• Customer financial information
• Customer-owned documents or data
• Any information belonging to our customers or their tenants

Use Momentum or other approved systems for handling customer information.

Save documents to Google Drive, not Discord. Upload files to Google Drive with the appropriate security label, then share the link in Discord. Do not upload documents directly to Discord.

Exception: Screenshots of Momentum and similar ephemeral content can be posted directly.